Refund policy

All items sold by HandleThat are pre-loved, vintage, or one-of-one pieces — because of this, all sales are final. We don't offer returns or refunds for change of mind, so please read listings carefully and reach out with any questions before purchasing.

Every bag is photographed and described as accurately as possible, including any signs of wear, marks, or flaws, so you know exactly what you're getting.

The only exception: if your item arrives significantly different from its description, or is faulty in a way that wasn't disclosed, please contact us within [7 days] of delivery at ella@handlethat.co.nz with photos and your order details. We'll sort it out on a case-by-case basis, in line with your rights under NZ's Consumer Guarantees Act.

Please double check before buying:

• Measurements and photos in each listing
• Condition notes (we grade wear honestly)
• Any questions — message us first, we're happy to help